Tom started his career in the construction business as a steel worker. In due course, he began his own erection company, Northern Lehigh Erectors, here in the Lehigh Valley. While operating NLE, Tom developed an interest in the EPS industry. In 1981 he opened Insulation Company of America. Constantly looking to improve, Tom has added on to the building at 2571 Mitchell Avenue three times since 1981. Tom has kept ICA at the forefront of the EPS industry by continually updating equipment to utilize the latest technological advances in molding and cutting expanded polystyrene. In 2012, he passed the company legacy to his daughters, Cindy and Sandy.
Cindy is the daughter of founder Tom and joined the ICA Team in 1989. Cindy is well versed in direct sales and customer service and the go-to person for ICA clients. She retains a unique hands on approach. You will find Cindy capable of handling all situations. Cindy’s focus is to ensure quality, outstanding customer service and the best possible solution to meet the needs of each client. In 2012, Cindy took over the role as President of the company her father founded. Cindy, along with her sister Sandy, will continue to keep ICA at the forefront of the EPS industry.
Sandy is the daughter of founder Tom and originally joined the team in 1980. She left to pursue a career in design and raise a family, eventually rejoining the ICA Team in 2010. Her interest in technology and her background in design is elevating ICA’s web and social media presence. Sandy finds the endless uses of EPS foam fascinating. She shares her findings and articles through her blog on the website and through social media. Sandy is proud to be working along with her sister Cindy to continue the legacy their father started in 1981.
Nicole joined the ICA Team in 2017. Prior to joining the team, Nicole worked at Bosch Rexroth as an Information Flow Specialist and Production Manager. She attended University of Delaware and University of Phoenix for Business, and she has a strong background in ERP systems and lean manufacturing. Nicole’s focus is to ensure ICA has the best practices and state of the art systems in place to meet our customers’ needs in the most efficient and timely manner appropriate for real world scenarios. From procurement to maintenance, she utilizes her thorough knowledge of various company processes to plan many kinds of operational activities to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
Sales & Customer Service Representative
Nick is the grandson of ICA’s founder Tom Higgins. Nick started working summers in the plant at ICA when he was in high school. As he continues his education, he is working full time in the office for in-house sales and office management. He is responsible for all office tasks including day end distribution for dispatch. He is currently training for AIA presentations and outside sales.
Technical Director/Design Specialist
After being with ICA for 38 years, our Queen of Polystyrene has officially retired. In her time as Technical Director heading the Roofing, Custom Packaging and Shape Design departments as well as lead Customer Service specialist, Sharon has passed on a wealth of knowledge to her colleagues. Sharon wore many hats for the ICA organization over the years and her presence will be sincerely missed. The rest of the ICA crew will strive to continue the quality service Sharon exemplified.
Manufacturing & Design Engineer
Mike joined ICA in November 2020 and is the newest member of the team. Before coming to ICA, Mike worked at R. E. Pierson Construction as a field engineer. He attended Cornell University where he earned a degree in mechanical engineering. After training under Sharon Heck prior to her retirement, he has taken over as head of the Roofing, Custom Packaging, and Shape Design department.
Kim joined the ICA team in November 2012 as the Accounting Manager. She came to ICA with over 25 years of Accounting experience in a manufacturing environment. At ICA, Kim is responsible for the day to day processing of all Accounting functions as well as Payroll, Human Resources and Purchasing. She is thrilled to join the ICA family of dedicated employees and looks forward to the challenges of her new position.
Graphics & Marketing Coordinator
Lauren started her career at ICA as a Graphic Design Intern in the summer of 2012. During her internship, she collaborated with Sandy and the ICA team to successfully develop ICA’s new updated look for our literature and website. In January 2013, Lauren was hired full time as our Graphics & Marketing Coordinator. Lauren is a great addition to our team and continues to bring her creativity to various projects. We are looking forward to her expanding her career here at ICA!
Chris joined the ICA team in November of 2014. She works part-time for our company from 9 a.m. – 2:30 p.m. Monday through Friday. Chris comes to us with over 10 years of business experience and then spent the next 15 amazing years raising her family. Chris is a quick learner and her attention to detail has made her transition back into the industry an easy and enjoyable one; especially here at ICA!
Ernie Pool joined the ICA family in December of 2008 as the Transportation Manager. Ernie has a diverse background and experience in the transportation field as a company driver to business owners and as a CDL Instructor. At ICA, Ernie is responsible for logistics of sending the ICA products from point A to B and managing the staff that makes it happen. ICA can also haul your freight.
Dale is our “go to” man for just about everything. He leads his team by example of his hard work. Dale knows the ICA plant inside and out. His problem solving skills keep our production running smoothly and efficiently. He has been a part of the ICA family for over 37 years. In fact, Dale met his wife, Annie, here in 1982. They have been married for over 30 years. Annie is the assistant plant manager. Combined, they bring over 60 years of EPS experience to ICA’s production and manufacturing team.