To supply our customers with quality EPS products that satisfy their needs at the right price. Our friendly, knowledgeable and professional staff will educate, problem-solve and innovate for our customers. We will continuously exceed the expectations of our customers while conserving resources and preserving the quality of the environment and our products.
Insulation Company of America will become a leading supplier of energy efficient and environmentally friendly EPS products. We will be known as a great place to work where people are inspired to be the best they can be so that our customers will see us as having the strength of a large company while maintaining the efficiency and flexibility of a small company.
We value our employees and our customers. We will achieve this vision by ensuring a consistently positive customer experience at every level of the organization and creating an environment where both customers and employees feel proud and privileged to be part of the Insulation Company of America family.
The customer’s overall experience starts with our employees. Our employees strive to meet overall excellence by implementing ICA’s core values and beliefs in a team effort.
We are committed to their continuing development, success and growth within the organization of ICA.
Our employees’ success is established through exercising the following Core Values and Beliefs:
• Accountability for actions and results
• Respectful interactions with all co-workers
• Responsibility and leadership at all levels
• Reliability and dependability
• Acknowledgment to others for a job well done
• Freedom to take risks / make mistakes
• Be willing to make commitments
• Be insistent that commitments made are kept
• Communicate within and between all departments
• Be willing to make suggestions / be helpful
• Be engaged and energetic
• Focus on quality — be proud of the ICA brand
• Strive for continuous improvement. Be better today than yesterday.
• Take ownership. Be proud of your commitment.
• Put forth a positive “We Can” attitude
• Turn challenges into opportunities
• Take pride in what you do